Welcome to Choice Technical Services Co L.L.C (“C.T.C,” “we,” “us,” or “our”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy describes how we collect, use, process, store, and share your personal information when you visit our website, request a site survey, submit a contact form, or engage with our acoustic and interior fit-out services in the United Arab Emirates.
Please read this policy carefully to understand our practices regarding your personal data. By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our services to you.
A. Personal Data Provided Voluntarily
When you interact with our website (such as requesting a site survey, booking a consultation, or submitting an inquiry form), you may provide us with certain personally identifiable information:
- Contact Information: Name, corporate email address, and phone number (local UAE or international).
- Business / Professional Details: Company name, position/title, and organization type.
- Project Information: Project site location, physical dimensions, structural requirements, budget, timeline, and description of required acoustic or interior fit-out disciplines.
B. Automatically Collected Usage & Technical Data
When you visit our website, our servers automatically collect technical information:
- Device & Connection Information: IP address, browser type and version, operating system, and language settings.
- Activity Data: Pages visited, duration of visit, clickstream data, search queries, and referring website addresses.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar tracking tools to enhance your user experience, analyze site traffic, and track user interactions.
2. Legal Basis for Processing
We process your personal data in strict compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and, where applicable, other global privacy frameworks (such as GDPR). Our processing activities rely on the following legal grounds:
- Performance of a Contract: Processing is necessary to take steps at your request prior to entering into a contract (e.g., preparing a customized estimation, conducting a site survey).
- Consent: You have given us explicit consent to process your data for a specific purpose (e.g., marketing updates, newsletter signups).
- Legal Obligation: Processing is necessary to comply with UAE local laws, municipal building regulations, or corporate registration requirements.
- Legitimate Interests: Processing is necessary to support our legitimate commercial interests, provided these do not override your privacy rights (e.g., securing our web servers, analyzing site performance, optimizing our service pipeline).
3. How We Use Your Information
C.T.C uses your personal data for clear and specific business operations:
- Service Delivery: To schedule, coordinate, and execute physical site diagnostics, acoustic profiling, and interior engineering surveys.
- Estimation & Proposals: To calculate architectural scopes and send formal pricing proposals.
- Communication: To answer inquiries, provide updates on active installations, and handle customer support requests.
- Marketing & Promotions: With your consent, we may send you occasional case studies, news updates, and information about our localized manufacturing capabilities. You can opt out of these at any time.
- Security & Protection: To monitor, detect, and prevent fraudulent activity, technical glitches, or security breaches on our digital portal.
4. How We Share Your Information
We do not sell, trade, or rent your personal data to third parties. We only share your information in the following limited circumstances:
- Authorized Subcontractors & Partners: We may share relevant operational data with trusted structural engineers, MEP specialists, or logistics providers who assist us on-site. These parties are contractually bound to keep your data confidential and use it only for the authorized work.
- Municipal & Regulatory Authorities: We may disclose your structural plans or project data to Dubai Municipal authorities, Civil Defence, or other UAE regulatory bodies to secure mandatory building permits and compliance certifications.
- Technical Service Providers: We share website analytics data with third-party utilities (like Google Analytics) to improve our digital user experience.
- Legal Compliance: We may disclose your personal data if required to do so by UAE court order, government request, or applicable local law.
5. Data Security
The security of your personal data is highly important to us. We implement industry-standard physical, electronic, and administrative security measures:
- Encryption: Our website utilizes Secure Sockets Layer (SSL/TLS) encryption to protect information submitted via web forms.
- Restricted Access: Access to your personal project files is strictly restricted to designated estimation engineers, project managers, and administrators who require the data to perform their roles.
- Secure Infrastructure: Our data and email servers are hosted on enterprise-grade, firewalled secure cloud architectures.
While we strive to use commercially acceptable means to protect your personal data, please note that no method of transmission over the Internet is $100\%$ secure, and we cannot guarantee its absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, reporting, or municipal compliance requirements.
For active corporate clients, project files (including CAD drawings, site survey readings, and material specifications) are archived securely to provide ongoing post-completion warranty, maintenance, and acoustic diagnostic support.
7. Your Rights
Depending on your country of residence and local regulations (such as the UAE PDPL), you have specific rights regarding your personal data:
- Right to Access: You may request details about the personal data we hold about you and receive a copy of it.
- Right to Rectification: You may request that we correct any inaccurate, outdated, or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal information, subject to certain legal exceptions (such as active contract obligations or tax auditing laws).
- Right to Restrict or Object to Processing: You can ask us to stop using your data for direct marketing or restrict its processing in certain situations.
- Right to Withdraw Consent: Where our processing relies on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact our Data Protection Officer at info@choicetechnical.ae.
8. Third-Party Links
Our website may contain links to external sites (such as our certified supplier portals or official social media pages) that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every site you visit.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our operational procedures or UAE legal standards. We will notify you of any changes by posting the updated Privacy Policy on this page and updating the “Last Updated” date at the top. We recommend reviewing this page periodically for any updates.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact our corporate headquarters in Dubai:
- Company Name: Choice Technical Services Co L.L.C (C.T.C)
- Office Address: Showroom 12, Prime Corporate Center, Al Quoz Industrial 3, Sheikh Zayed Road, Dubai, United Arab Emirates
- Phone Number: +971 52 6973378
- Phone Number: +971 65547992
- Corporate Email: info@choicetechnical.ae
